Refund policy
Stage Heels Return & Refund Policy
At Stage Heels, we are committed to providing you with quality products.
We believe in the effectiveness and craftsmanship of our items and recommend that you use them for a minimum of 14 days before considering a return.
If you are not satisfied with your purchase for any reason after 14 days and within our 30-day money-back guarantee, please contact us at info@stageheels.com.
Cancellation Policy
Please note that any changes or cancellations to an order must be made within 24 hours of placing the order.
After this timeframe, we may not be able to accommodate your request as the order may have already entered the processing phase.
If you cancel your order within 24 hours, we will process your refund within 7 business days.
30-Day Money Back Guarantee
We are confident in the quality of our products and encourage you to try them for at least 14 days to experience their full benefits.
If you are still unhappy and wish to return the items, you may do so after 14 days, within the 30-day period covered by our money-back guarantee.
Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, please contact our support team by filling out the form on our Contact Us page or send an email directly to info@stageheels.com.
To expedite your return, please include your Order Number, or the Name and Email Address used to place the order.
Damaged Items
We take great care in packaging our products to prevent damage during shipping.
An item is considered damaged if it has a defect or is physically broken.
Damaged packaging (e.g., dented boxes) where the product remains in good condition is not considered product damage.
If your item arrives damaged, please notify us within 72 hours of delivery.
To report a damaged item, email info@stageheels.com and include a clear photo of the damage.
We will review the claim and determine if you are eligible for a replacement at no cost to you.
We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive to deliver all orders in a timely manner, Stage Heels cannot be held responsible for shipping or delivery delays beyond our control — including those caused by couriers, customs, or other factors.
If you encounter delivery issues, we recommend contacting the courier directly.
However, you are always welcome to reach out to us at info@stageheels.com — we’ll gladly assist with tracking information or follow up with the courier on your behalf.
Stage Heels is not responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer’s responsibility to ensure that the correct shipping address is entered at checkout.
If an incorrect address is provided and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or refund.
Policy Updates
Stage Heels reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
It is the customer’s responsibility to review the most recent version before purchasing or using our products.
By purchasing and continuing to use Stage Heels products, customers indicate their acceptance of this Return & Refund Policy.
